IT DEVELOPMENT SUPPORT SPECIALIST

Grade:

Reports to: Department: Systems / IT
Classification: Location:

Date: Approved:

JOB SUMMARY:
Under general supervision, develop and support custom applications, including web applications for use in production and office environments. Provide tier 2 support to production and office staff as needed. .

ESSENTIAL FUNCTIONS:

Daily Responsibilities

Provide level 1 support for custom software implemented at all sites within the organization.
Provide level 2 production and office support to IT Support Specialist.
Coordinate testing and implementation of all new software development projects.
Coordinate with users to gather scope and requirements for new change requests and projects.
Monitor and maintain production servers and databases for integrity and health.
Maintain a running list of application bugs, description of code changes to address the bug, and the version / release that contains the patch.
- Coordinate code changes with contract developers and IT staff to ensure that patches are fully tested and applied appropriately, within a specific time frame.
Update instant support and support ticket logs as required.
Update time tracking as needed.

Ensure that cables and IT equipment are neat and tidy in all production and office areas
Ensure that office and server room areas are neat and orderly before leaving for the day
Attend IT meetings

Attend monthly Star team meeting
Attend IT safety and 3S audits

Attend quarterly IIP review
Attend dock audit for quality once per quarter
Attend quarterly plant-wide meeting

Complete non-conformances and fault-tree analyses as required.

EDUCATION AND EXPERIENCE:
Bachelor Degree in Computer Science, Computer Engineering, or other software development field; or equivalent experience or ability.

QUALIFICATIONS:

Entry-level understanding of development environments and languages; specifically, asp.net, c#, PHP, JAVA.
Entry-level SQL database experience, including knowledge of SQL syntax for stored procedures and functions.
Knowledge of principles and capabilities of computer systems, including networked environments and peripheral devices.
Knowledge of Local Area Network (LAN) principles.
Knowledge of local system access and security guidelines and procedures.
General knowledge of Windows Server 2003/2008.
Knowledge of data management and backup processes.
Advanced knowledge of Windows XP and Windows 7.
Advanced knowledge of hardware and software troubleshooting techniques.
Advanced knowledge of MS Office applications and PC software.
Advanced knowledge of printer technologies, drivers, and troubleshooting.
Knowledge of the principles and practices of ethical and professional rules of conduct.
Skill in exercising judgment to apply effective troubleshooting procedures for computer systems in a multiple operating system environment.
Skill in establishing and maintaining cooperative working relationships with department staff.
Skill in following and effectively communicating verbal and written instructions.
Skill in assessing and prioritizing multiple tasks, projects and demands.
Skill in working independently and as a member of a team.

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