IT DEVELOPMENT SUPPORT SPECIALIST
 
   
Reports to:                                            Department:  Systems / IT
Classification:                                                                      Location:   
JOB SUMMARY:
Under general supervision, develop and support custom applications, including web applications for use in production and office environments.  Provide tier 2 support to production and office staff as needed. .
 
 
ESSENTIAL FUNCTIONS:
 
 
Daily Responsibilities
 

• Provide level 1 support for custom software implemented at all sites within the organization.
• Provide level 2 production and office support to IT Support Specialist.
• Coordinate testing and implementation of all new software development projects.
• Coordinate with users to gather scope and requirements for new change requests and projects.
• Monitor and maintain production servers and databases for integrity and health.
• Maintain a running list of application bugs, description of code changes to address the bug, and the version / release that contains the patch.
  • Coordinate code changes with contract developers and IT staff to ensure that patches are fully tested and applied appropriately, within a specific time frame.
• Update instant support and support ticket logs as required.
• Update time tracking as needed.

• Ensure that cables and IT equipment are neat and tidy in all production and office areas
• Ensure that office and server room areas are neat and orderly before leaving for the day
• Attend IT meetings

• Attend monthly Star team meeting
• Attend IT safety and 3S audits

• Attend quarterly IIP review
• Attend dock audit for quality once per quarter
• Attend quarterly plant-wide meeting

• Complete non-conformances and fault-tree analyses as required.

 
 
 
 
 
 
EDUCATION AND EXPERIENCE:
Bachelor Degree in Computer Science, Computer Engineering, or other software development field; or equivalent experience or ability.
 
 
 
QUALIFICATIONS:

• Entry-level understanding of development environments and languages; specifically, asp.net, c#, PHP, JAVA.
• Entry-level SQL database experience, including knowledge of SQL syntax for stored procedures and functions.
• Knowledge of principles and capabilities of computer systems, including networked environments and peripheral devices.
• Knowledge of Local Area Network (LAN) principles.
• Knowledge of local system access and security guidelines and procedures.
• General knowledge of Windows Server 2003/2008.
• Knowledge of data management and backup processes.
• Advanced knowledge of Windows XP and Windows 7.
• Advanced knowledge of hardware and software troubleshooting techniques.
• Advanced knowledge of MS Office applications and PC software.
• Advanced knowledge of printer technologies, drivers, and troubleshooting.
• Knowledge of the principles and practices of ethical and professional rules of conduct.
• Skill in exercising judgment to apply effective troubleshooting procedures for computer systems in a multiple operating system environment.
• Skill in establishing and maintaining cooperative working relationships with department staff.
• Skill in following and effectively communicating verbal and written instructions.
• Skill in assessing and prioritizing multiple tasks, projects and demands.
• Skill in working independently and as a member of a team.