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IT Support Specialist

Manchester, TN
Reports to:                                            Department:  Systems / IT
Classification:                                                                      Location: 
Date:                                                      Approved:
Under general supervision, develop and support custom applications, including web applications for use in production and office environments.  Provide tier 2 support to production and office staff as needed. .
Daily Responsibilities
  • Provide level 1 support for custom software implemented at all sites within the organization.
  • Provide level 2 production and office support to IT Support Specialist.
  • Coordinate testing and implementation of all new software development projects.
  • Coordinate with users to gather scope and requirements for new change requests and projects.
  • Monitor and maintain production servers and databases for integrity and health.
  • Maintain a running list of application bugs, description of code changes to address the bug, and the version / release that contains the patch.
    • Coordinate code changes with contract developers and IT staff to ensure that patches are fully tested and applied appropriately, within a specific time frame.
  • Update instant support and support ticket logs as required.
  • Update time tracking as needed.
  • Ensure that cables and IT equipment are neat and tidy in all production and office areas
  • Ensure that office and server room areas are neat and orderly before leaving for the day
  • Attend IT meetings
  • Attend monthly Star team meeting
  • Attend IT safety and 3S audits
  • Attend quarterly IIP review
  • Attend dock audit for quality once per quarter
  • Attend quarterly plant-wide meeting
  • Complete non-conformances and fault-tree analyses as required.
Bachelor Degree in Computer Science, Computer Engineering, or other software development field; or equivalent experience or ability.
  • Entry-level understanding of development environments and languages; specifically, asp.net, c#, PHP, JAVA.
  • Entry-level SQL database experience, including knowledge of SQL syntax for stored procedures and functions.
  • Knowledge of principles and capabilities of computer systems, including networked environments and peripheral devices.
  • Knowledge of Local Area Network (LAN) principles.
  • Knowledge of local system access and security guidelines and procedures.
  • General knowledge of Windows Server 2003/2008.
  • Knowledge of data management and backup processes.
  • Advanced knowledge of Windows XP and Windows 7.
  • Advanced knowledge of hardware and software troubleshooting techniques.
  • Advanced knowledge of MS Office applications and PC software.
  • Advanced knowledge of printer technologies, drivers, and troubleshooting.
  • Knowledge of the principles and practices of ethical and professional rules of conduct.
  • Skill in exercising judgment to apply effective troubleshooting procedures for computer systems in a multiple operating system environment.
  • Skill in establishing and maintaining cooperative working relationships with department staff.
  • Skill in following and effectively communicating verbal and written instructions.
  • Skill in assessing and prioritizing multiple tasks, projects and demands.
  • Skill in working independently and as a member of a team.
Barbara Ensminger
Linbar Solutions
VP Operations

Please contact me with any questions:
(w) 423-877-0920
(c)  423-322-3604
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